Frequently Asked Questions
Please browse below from some of our most frequently asked questions. If you still have questions, please gives us a call!
How do I reserve the equipment?
We have several different options available but the easiest is to use our 100% real-time, online booking. You can also call us at 941.504.7855 to speak, or send an email to firstname.lastname@example.org.
Is delivery really free?
Yes! As long as you're a residential client and meet our minimum order amount in your area, there is no delivery fee!
What is your Risk-Free Cancellation?
As part of our customer commitment, we offer a risk-free cancellation policy which means that after you've placed an order online, you are able to cancel it for any reason and receive a full refund. No fees, no questions asked! 100% of the payment is refunded back to you. Please note however, once we set up the equipment, the payment is due in full and there are NO refunds or credits issued.
What is your on-time guarantee?
As part of our customer commitment, we offer an on-time guarantee. If your equipment is not set up and ready to go by the start of your rental time, the equipment is on us! Please note that is for your party rental start time and not your scheduled delivery time. Adequate power is on-site to ensure equipment can be up and operational before the event starts. We can provide generators if needed at an additional charge, but they must be rented before the event takes place.
Do I need to pay to reserve my equipment?
Yes. 50% of your invoice total is due upon booking to hold the reservation. The other portion will be due prior to set up the day of your event.
What if it rains or we expect bad weather?
If it is too windy, we will not set up an inflatable. If it is raining, we always will leave the decision up to the customer, unless we otherwise see fit. If the weather looks to be an issue and you need to cancel we will issue a credit, or 100% refund. Please note however, once we set up the equipment, the payment is due in full and there are NO refunds or credits issued. Unfortunately, we cannot predict or control the weather but we wish we could!
I can book online?
Yes, you can! Our Book Online option will show you 100% real-time availability for the date you have picked. Please note that we do verify each order for accuracy and reserve the right to cancel, change pricing, or anything else that we see fit. We typically do not deliver an order without an inflatable rental unless we have approved the request to do so.
What are the rental hours?
Most of our rentals are between 9AM and 5PM. However, we can accommodate any type of event, regardless of the hours!
How long is the rental for?
The length of your rental, will all depend on your event and your needs. Your equipment will be set up and ready for the full duration of your rental. Typically, we arrive 1-6 hours prior to the rental to set up. However, times vary depending on our schedule and the setup time of your event. We will text or email the day before your event, or sooner, to confirm a delivery time. Please note that your delivery could be as early as 7AM.
What about pricing?
The pricing listed on our site is for a standard residential rental in our free delivery areas of most of Manatee and Sarasota counties. This typically includes a 15-mile radius from zip code 34232. Most inflatable pricing is for a standard 6-hour rental as well. If you do not see pricing, it is due to the fact that that item varies based on your events such as times or locations. Please note that prices are subject to change at any point. To get specific pricing for your event if you do not see it, please Contact Us .
Are inflatables safe?
Yes, they are designed with safety in mind! They are made from a fire retardant material with safety netting all around. If you follow the rules provided, they are very safe. All safety rules and guidelines will be reviewed prior to use. All inflatables will be staked into the ground for safety. If the inflatable will be set up on concrete, please make sure to let us know ahead of time so we can provide sand and water bags to secure the inflatable.
How much room will I need?
Depending on the piece(s) of equipment you reserve, space will vary. We would also be more than happy to discuss this with you. Please note that we do require a clear 6-foot path for most of our equipment. We will not move equipment up or downstairs, or lift them over objects in your yard without prior approval. Please note that the Set Up area is the space required that you will need, and not the actual size of the inflatable.
Do you deliver in our area?
Check out our Service Area page or use the Contact Us form to find out if we are able to deliver in your area and for current pricing. Please note that not all areas on our Service Area map are free delivery.
What type of payments do you accept?
We accept any major Credit Cards, cash, and a check if discussed prior to payment.
What if I do not have electricity?
Electricity is required to power most of the equipment. If renting more than one piece of equipment, you may need several outlets on different circuits. If you do not have power available, we offer generator rentals as well.
How far in advance do I need to order?
Rentals are on a first-come, first-served basis. It is a great idea to get your reservations in early to guaranteed the equipment you wish to reserve. Due to its nature, we do typically add a 10% Rush Fee for reservations made the day before your rental.
Are you insured and can you provide us a copy of your insurance?
Yes, we are fully insured and can provide a copy of the insurance policy upon request. Municipalities, schools, churches, and other venues may contact us in advance to make the proper arrangements to obtain additional insured or certificates. The lessee or using party shall be in charge of operation after receiving each unit, unless otherwise agreed to. Lets Jump Events is not responsible for any injuries occurring to lessee or to any persons using the leased units or equipment or to any damage to personal property. We also carry commercial auto insurance as well.
Can you set up at parks or non-residential areas?
Yes, we do. However, as these types of deliveries are more time-sensitive we do sometimes have to set a cap to the number of them. We do also charge a sensitive delivery fee when the setup and breakdown has to be done at a certain time. Please call ahead to make sure that we are able to set up at the park of your choice.
Can I pickup up equipment?
Not normally as we prefer to deliver all products to ensure they are placed in an area that allows guests to play safely and ensures the product will not be damaged.
I received a quote, how long is that good for?
We typically hold a quotes pricing for 3 days. After those three days, pricing may change. Please note that a quote does not hold any equipment for your event.
What types of surfaces do you set up on?
Our preferred type is grass. We can set up on concrete, asphalt, and even indoors. Please let us know your setup surface type when booking. We will NOT set up on sand, gravel, or crushed shell. Additional fees may apply for setup surfaces other than grass.